Abstract: Objective To study the application of various quality management tools in improving imaging examination services. Methods From June 2021 to June 2022, 82 professional and technical personnel in the imaging department of our hospital were selected as the study subjects, including 43 in the radiology department, who were administered with various quality management tools as the observation group, and 39 in other departments, who were administered with common personnel management mode as the control group. After half a year of management, the nursing management quality score, nursing satisfaction and nursing complaint rate of the two groups were compared. Results There was no difference in management quality scores between the observation group and the control group before intervention, but after management, the scores in the observation group were significantly higher than those in the control group (P<0.05). The scores of both the observation group and the control group after management were higher than those before management (P<0.05). The nursing complaint rate of the two groups was significantly lower in the observation group than in the control group, and the nursing satisfaction in the observation group was significantly higher than that in the control group (P<0.05). Conclusion The application of various quality management tools in improving the management of imaging examination appointment service has achieved good results and is worthy of promotion.

Key words: multiple quality management tools, diagnosis, treatment and nursing services, imaging department