Basic Skills and Model Application of Clinical Pharmacy Service Communication

ZHONGHUA YANGSHENG BAOJIAN ›› 2022, Vol. 40 ›› Issue (21): 4-8.

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Basic Skills and Model Application of Clinical Pharmacy Service Communication

LU Pan-pan¹, LI Hai-xin², ZENG Rui-feng³, DENG Zhi-ling⁴, LIANG Xu-jian⁵, LU Yi-ting⁶, XU Zhi-jie^7,*

1. Department of General Practice, Taizhou Municipal Hospital, Taizhou Zhejiang, 318000, China;
2. Department of Pharmacy, the First Affiliated Hospital of Xi'an Jiaotong University, Xi'an Shaanxi, 710061, China;
3. Department of Internal Medicine, Licheng Street Community Health Service Center, Zengcheng District, Guangzhou Guangdong, 511300, China;
4. Department of General Practice, the Eighth Affiliated Hospital, Sun Yat-sen University, Shenzhen Guangdong, 518033, China;
5. Department of General Practice, Sir Run Run Shaw Hospital, Hangzhou Zhejiang, 310016, China;
6. Department of General Practice, Tongji University School of Medicine, Shanghai, 200092, China;
7. Department of General Practice, the Second Affiliated Hospital, Zhejiang University School of Medicine, Hangzhou Zhejiang, 310009, China

Online:2022-11-01 Published:2022-11-01

Abstract

Abstract: Objective To explore the basic communication skills and the application of Medication-related consultation framework in clinical pharmacy services. Method By browsing existing books and literature retrieval to understand the basic skills of pharmacist-patient communication and the existing communication models that can be applied to clinical pharmacy services. Results Most studies on pharmacist-patient communication only involve the description of communication skills and value, and only a few scholars used models to explain effective communication for clinical pharmacy services. The article expounds on how to establish good relationship with patients, and listen carefully to the patients and express empathy, meanwhile in the communication using basic skills of clinical pharmacy services such as the verbal language, body language and written language. It also Introduced the application of Medication-related consultation framework in clinical pharmacy services. Conclusion Medication-related consultation framework can provide references for the improvement of communication skills of clinical pharmacists to help ensure medication safety and patient adherence, and improve the quality of clinical pharmacy services in hospitals.

Key words: clinical pharmacy services, pharmacist-patient communication, medication-related consultation framework, basic skills, patient-centeredness

CLC Number:

R192.8

LU Pan-pan, LI Hai-xin, ZENG Rui-feng, DENG Zhi-ling, LIANG Xu-jian, LU Yi-ting, XU Zhi-jie. Basic Skills and Model Application of Clinical Pharmacy Service Communication[J]. ZHONGHUA YANGSHENG BAOJIAN, 2022, 40(21): 4-8.

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Basic Skills and Model Application of Clinical Pharmacy Service Communication

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