Abstract: Objective To solve the difficulties encountered by elderly people in outpatient treatment and improve the outpatient experience of elderly patients. Methods A total of 200 elderly patients in the outpatient department of Zibo Central Hospital from October 2020 to June 2023 were selected and divided into pre-improvement group and post-improvement group (100 cases in each group) according to the order before and after the implementation of the project. The "Elderly outpatient Convenience and service perception Evaluation Scale" was adopted, and the data were processed by SPSS26.0 statistical software. Result After the improvement, the average convenience of booking was 2.23, higher than the average 1.07 before the improvement, and the difference was statistically significant （P<0.05). The average value of service attitude of medical staff after improvement was 1.92, higher than the average value of 1.07 before improvement, and the difference was statistically significant （P<0.05). After the improvement, the mean value of road signs and indications in the hospital was 2.32, higher than the mean value of 1.17 before the improvement, and the difference was statistically significant （P<0.05). The mean value of convenience of outpatient procedures after improvement was 2.29, higher than the mean value of 1.09 before improvement, and the difference was statistically significant （P<0.05). The mean value of overall satisfaction after improvement was 2.10, higher than the mean value before improvement of 1.11, the difference was statistically significant （P<0.05). Conclusion Guided by the needs of patients, taking management as the means, and taking diagnosis and treatment as the core, the "10+2" convenience measures formulated for the elderly are implemented through continuous improvement of all aspects of medical treatment and optimization of all processes, and at the same time, new methods and new measures are actively explored to meet the new needs of medical services for the elderly, make the medical treatment process more convenient, and improve the perception and evaluation of outpatient services.

Key words: aged, outpatient medical treatment, convenience, service perception evaluation