临床药学服务沟通的基本技能与模型应用

中华养生保健 ›› 2022, Vol. 40 ›› Issue (21): 4-8.

临床药学服务沟通的基本技能与模型应用

卢盼攀¹, 李海昕², 曾锐峰³, 邓志玲⁴, 梁旭健⁵, 陆益婷⁶, 徐志杰^7,*

1.台州市立医院全科医学科,浙江台州,318000;
2.西安交通大学第一附属医院药学部,陕西西安,710061;
3.广州市增城区荔城街社区卫生服务中心内科,广东广州,511300;
4.中山大学附属第八医院全科医学科,广东深圳,518033;
5.浙江大学医学院附属邵逸夫医院全科医学科,浙江杭州,310016;
6.同济大学医学院全科医学系,上海,200092;
7.浙江大学医学院附属第二医院全科医学科,浙江杭州,310009

出版日期:2022-11-01 发布日期:2022-11-01
通讯作者: ^*徐志杰,E-mail：zhijiexu@zju.edu.cn。
作者简介:卢盼攀（1997.5-）,女,汉族,籍贯：浙江省台州市,本科,医师,研究方向：药学服务沟通技能。
基金资助:
浙江省教育厅一般科研项目（Y202148336）; 浙江大学医学院附属第二医院种子基金（ZZ99112022）; 浙江省医药卫生科技计划（2023KY748）

Basic Skills and Model Application of Clinical Pharmacy Service Communication

LU Pan-pan¹, LI Hai-xin², ZENG Rui-feng³, DENG Zhi-ling⁴, LIANG Xu-jian⁵, LU Yi-ting⁶, XU Zhi-jie^7,*

1. Department of General Practice, Taizhou Municipal Hospital, Taizhou Zhejiang, 318000, China;
2. Department of Pharmacy, the First Affiliated Hospital of Xi'an Jiaotong University, Xi'an Shaanxi, 710061, China;
3. Department of Internal Medicine, Licheng Street Community Health Service Center, Zengcheng District, Guangzhou Guangdong, 511300, China;
4. Department of General Practice, the Eighth Affiliated Hospital, Sun Yat-sen University, Shenzhen Guangdong, 518033, China;
5. Department of General Practice, Sir Run Run Shaw Hospital, Hangzhou Zhejiang, 310016, China;
6. Department of General Practice, Tongji University School of Medicine, Shanghai, 200092, China;
7. Department of General Practice, the Second Affiliated Hospital, Zhejiang University School of Medicine, Hangzhou Zhejiang, 310009, China

Online:2022-11-01 Published:2022-11-01

摘要/Abstract

摘要： 目的探讨沟通的基本技能以及药物相关咨询框架在临床药学服务中的应用。方法通过翻阅现有书籍与文献检索,了解药师-患者沟通基本技能及现有可应用于临床药学服务的沟通模型。结果多数涉及药师-患者沟通的研究仅涉及沟通技巧及意义的叙述,仅有少数学者使用模型构建临床药学服务的有效沟通模式。本文通过阐述如何与患者建立良好的信任关系,仔细倾听并向患者表达同理心,同时在沟通中运用口头语言、肢体语言及书面语言等临床药学服务沟通的基本技能,并结合药物相关咨询框架叙述其在临床药学服务沟通中的应用。结论药物相关咨询框架可为药学服务人员沟通的技能提升提供参照,有助于提高患者用药安全性及患者依从性,改善医院临床药学服务质量。

关键词: 临床药学服务, 药师-患者沟通, 药物相关咨询框架, 基本技能, 以患者为中心

Abstract: Objective To explore the basic communication skills and the application of Medication-related consultation framework in clinical pharmacy services. Method By browsing existing books and literature retrieval to understand the basic skills of pharmacist-patient communication and the existing communication models that can be applied to clinical pharmacy services. Results Most studies on pharmacist-patient communication only involve the description of communication skills and value, and only a few scholars used models to explain effective communication for clinical pharmacy services. The article expounds on how to establish good relationship with patients, and listen carefully to the patients and express empathy, meanwhile in the communication using basic skills of clinical pharmacy services such as the verbal language, body language and written language. It also Introduced the application of Medication-related consultation framework in clinical pharmacy services. Conclusion Medication-related consultation framework can provide references for the improvement of communication skills of clinical pharmacists to help ensure medication safety and patient adherence, and improve the quality of clinical pharmacy services in hospitals.

Key words: clinical pharmacy services, pharmacist-patient communication, medication-related consultation framework, basic skills, patient-centeredness

中图分类号:

R192.8

卢盼攀, 李海昕, 曾锐峰, 邓志玲, 梁旭健, 陆益婷, 徐志杰. 临床药学服务沟通的基本技能与模型应用[J]. 中华养生保健, 2022, 40(21): 4-8.

LU Pan-pan, LI Hai-xin, ZENG Rui-feng, DENG Zhi-ling, LIANG Xu-jian, LU Yi-ting, XU Zhi-jie. Basic Skills and Model Application of Clinical Pharmacy Service Communication[J]. ZHONGHUA YANGSHENG BAOJIAN, 2022, 40(21): 4-8.

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